Humble Autos Data & Privacy Policy
Last updated: November 17th, 2025
Humble Autos (we, us, or our) operates the Humble Autos mobile application and website (the Service).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.
By using Humble Autos, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
We only collect information that is needed to provide and improve the Service.
1.1 Information You Provide to Us
- Account information
- Name
- Email address
- Phone number
- Password (stored in encrypted form)
- Profile and preferences
- City/location preference
- Saved searches, favourite vehicles, alerts, or notification preferences
- Communication data
- Messages or inquiries you send to us (e.g., request for inspection, test drive, financing)
- Support requests and feedback
- Transaction-related information (if/when applicable)
- Details about bookings, reservations, or deposits made through the app or via our partners
- Basic payment status information (e.g., paid, pending) note that card details are processed by third-party payment providers and not stored by us.
1.2 Information We Collect Automatically
When you use the Service, we may automatically collect:
- Device and usage data
- Device type, operating system, app version
- IP address
- Log data (time of access, pages/screens viewed, features used, crashes)
- Approximate location (if permitted)
- To show relevant cars, dealerships, and services near you.
- This is typically based on IP address or coarse location, not precise GPS, unless you explicitly enable precise location.
1.3 Cookies and Similar Technologies (Website)
On our website, we may use cookies and similar technologies to:
- Keep you signed in
- Remember your preferences
- Understand how the site is used (analytics)
You can control cookies through your browser settings, but disabling cookies may affect parts of the Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and operate the Service
- Create and manage your account
- Display vehicles, offers, and auctions
- Allow you to save favourites, send enquiries, and request inspections
- To communicate with you
- Respond to your messages, inquiries, or support requests
- Send you important updates about your account, bookings, or changes to this Policy
- To personalise and improve the Service
- Recommend vehicles or content based on your activity and preferences
- Monitor usage, fix bugs, and improve performance and features
- To ensure safety, security, and legal compliance
- Detect and prevent fraud, abuse, or unauthorized access
- Comply with legal obligations and enforce our Terms of Use
- Marketing (where permitted by law)
- Send you optional marketing messages about new vehicles, offers, or services
- You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
3. Legal Basis for Processing (If You Are in the EEA/UK)
If you are in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data on the following legal bases:
- Contract to provide you with the Service you requested
- Legitimate interests to improve the Service, prevent fraud, and secure our systems
- Consent for certain optional features like marketing communications or precise location access; you can withdraw consent at any time
4. How We Share Your Information
We do not sell your personal data.
We may share your information in the following limited situations:
- Service providers/processors
- Cloud hosting, analytics, email/SMS providers, and customer support tools that process data on our behalf and under our instructions.
- Business partners and dealers
- When you request an inspection, test drive, quotation, or financing, we may share necessary information with trusted partners or dealers to fulfil your request.
- Legal and safety reasons
- If required to do so by law or in response to valid legal requests
- To protect our rights, property, safety, or that of our users or the public
- Business transfers
- If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will take reasonable steps to ensure your privacy rights continue to be protected.
Whenever we share personal data with third parties, we require them to use it only for the purposes agreed and to protect it appropriately.
5. Data Retention
We keep your information only for as long as necessary to:
- Provide you with the Service
- Meet legal, accounting, or reporting obligations
- Resolve disputes and enforce our agreements
When data is no longer needed, we will delete it or anonymise it.
6. Your Rights and Choices
Depending on where you live, you may have some or all of the following rights:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal and contractual limits)
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
- Request a copy of your data in a portable format (where applicable)
You can exercise many of these rights by:
- Updating your profile and settings within the app; or
- Contacting us at [support email below]
We may need to verify your identity before responding to certain requests.
You can also:
- Disable precise location services at the device level
- Opt out of marketing emails/SMS by using the unsubscribe link or contacting us
7. Childrens Privacy
The Service is not intended for children under 13 (or the minimum age required in your country).
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can delete it.
8. Security
We use reasonable technical and organisational measures to protect your information, including:
- Encrypted connections (HTTPS)
- Access controls and authentication
- Secure storage of passwords (hashed)
However, no method of transmission or storage is 100% secure. While we work to protect your data, we cannot guarantee absolute security.
9. International Transfers
Your information may be processed and stored in countries other than where you live.
Where required by law, we will take steps to ensure an appropriate level of protection for your personal data in line with applicable data protection rules (for example, by using standard contractual clauses).
10. Third-Party Links and Services
The Service may contain links to third-party websites, apps, or services that are not operated by us (for example, finance partners, payment gateways, or social media).
We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we do, we will update the Last updated date at the top of this page. In some cases, we may also provide additional notice (for example, via in-app notifications).
Your continued use of the Service after any changes means you accept the updated Policy.
12. Deleting Your Account
You can delete your Humble Autos account at any time directly from within the app.
To delete your account:
- Open the Humble Autos app and make sure you are signed in.
- Go to your Profile section (usually accessible from the bottom or side menu).
- Open Account or Account Settings.
- Tap Delete Account and follow the on-screen confirmation steps.
Once you confirm deletion:
- Your account will be deactivated and scheduled for deletion.
- We will remove or anonymise your personal data, except for information we are required to keep for legal, regulatory, fraud-prevention, or record-keeping purposes.
If you experience any issues deleting your account through the app, you can also contact us.